Privacy Policy

1. Introduction

Brazhelp Solutions Ltd ("we", "us", "our") operates the Sentimo platform at sentimo.cloud. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

3. Data We Collect

We collect the following categories of personal data:

• Account data: Name, email address, login method, and account creation date.
• Profile data: Nickname, bio, trading experience, platform preferences, and profession — provided voluntarily.
• Usage data: Pages visited, features used, ticker searches, sentiment votes, and session activity.
• Subscription data: Plan tier, subscription status, and billing history (payment processing is handled by Stripe; we do not store card details).
• Support data: Messages and tickets submitted to our support team.
• Technical data: IP address, browser type, device information, and cookies.

4. How We Use Your Data

We use your personal data to:

• Provide and maintain the Sentimo platform and its features.
• Manage your account and subscription.
• Process payments and prevent fraud.
• Respond to support requests and communicate service updates.
• Improve the platform through aggregated analytics and usage patterns.
• Comply with legal obligations.

5. Legal Basis for Processing

We process your personal data on the following legal bases: (a) Contract performance — to provide the services you have subscribed to; (b) Legitimate interests — to improve our platform and prevent fraud; (c) Legal obligation — to comply with applicable laws; (d) Consent — where you have provided explicit consent for specific processing activities.

6. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist in operating the Platform, including cloud infrastructure providers, payment processors (Stripe), and analytics services. All third parties are contractually bound to protect your data and use it only for the specified purpose.

7. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services. Upon account deletion, we will delete or anonymise your personal data within 30 days, unless we are required to retain it for legal or regulatory purposes.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to obtain a copy of your personal data.
• Right to rectification — to correct inaccurate or incomplete data.
• Right to erasure — to request deletion of your data ("right to be forgotten").
• Right to restrict processing — to limit how we use your data.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising cookies. You can control cookie settings through your browser, though disabling essential cookies may affect Platform functionality.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), secure authentication, and access controls.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the Platform. The date of the latest revision is shown at the top of this page.

12. Contact Us

For privacy-related enquiries or to exercise your rights, contact us at [email protected] or write to: Brazhelp Solutions Ltd, 124 City Road, London, EC1V 2NX, United Kingdom.